Introduction The Samsung Medical Center is an extra-large hospital equipped with 2,000 sickbeds that operates a globally unprecedented “hospital, school and industry” complex in which the world’s best enterprises, colleges and super-large research institute are combined. During the past 20 years, the Samsung Medical Center has won first place in the National Customer Satisfaction Index (NCSI) 14 times, first place in the Korean Customer Satisfaction Index (KCSI) 16 times, first place in the Korean Standard - Service Quality Index (KS-SQI) 12 times consecutively, and has been selected as the top medical center in the hospital sector in Brand Star 12 times consecutively. We will realize patient happiness through digital-based healthcare innovation. It plans to select 20 leading medical technologies supported by the sponsorship of Samsung to bring the brand value of the Samsung Medical Center to the world’s top level.

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Introduction